Customer support that sounds like your brand and runs 24/7

Stop choosing between quality and coverage.

Build a dedicated customer support team that learns your brand voice, clears the queue
while you sleep, and protects retention and revenue.

Email, chat, and disputes handled around the clock, including weekends and US holidays, without adding headcount or losing control.

Don't Take Our Word.

We are trusted with the brands like

Testimonials

Discover how our clients passionately share their experiences, highlighting the impact our innovative solutions have had in transforming their online brand.

Nichalos Simeoli

Arista is one of our best assets at Kith, without the Arista team working off-the-clock hours from our regular day-to-day times we wouldn’t be able to get half the things done that we’ve successfully accomplished over the years.

The most diligent workers who are always happy to help in any capacity possible and always willing to go the extra mile to ensure we hit all our KPIs.

Couldn’t do anything without the help of the entire Arista team!

Nicholas S.
Kith

Yitz Youlus

I have worked with Arista on various projects and they have been a pleasure to work with. Extremely professional, goal oriented and client focused. Highly flexible and agile in their approach towards problem solving the issues that come up for large e-com sellers and brands. Whether it be advertising, SEO or any sort of outsourcing process, there is someone you can rely on and trust that you are in good hands.

Yitz Y.
Lijo Decor

Vincent S

I’ve had the pleasure of working closely with Arista Systems for the better part of the last three years. In that time, I’ve been fortunate to have a collaborative partner in Arista, who has consistently met business deadlines and delivered high-quality marketing, data entry, and website development. This has been imperative in growing Precision Painting Plus into a large multi-regional brand. Arista Systems always ensures its team delivers and bridges the gap in any potential communication issues by being proactive. The company is well-organized, professional, and very astute at managing a successful team while understanding its clients needs.

Vincent S.
Precision Painting Plus

Why It Works

The Anti–Call Center Approach
Most customer support outsourcing fails because agents chase volume, not outcomes. That’s how brand voice gets diluted and customers churn.
Support works when it’s treated as a retention engine, not a cost center.
AI is used to summarize threads, surface context, and draft replies for speed.
A trained human reviews every response before it’s sent. No bots. No lazy auto-replies.
Work happens directly inside Gorgias, Zendesk, Gladly and Richpanel.
No new software. No friction. Shorter learning curve.
We build shifts around your business clock, not ours. Whether you need a 1:1 match for EST, PST, or CST, or a rotation that handles the “after-hours” surge, we ensure your inbox is clear before your US team logs on.
Commerce peaks when the corporate world pauses. We maintain full operations during weekends and US holidays (including Christmas and the 4th of July) so you never face a “Monday morning backlog.”

What We Take Off Your Plate

We know the US buyer. We know expectations. High-volume execution is handled so your
in-house lead can focus on VIP customers, escalations, and strategy.

Inbox Management (Email & Chat)

Pre-Purchase Support

  • Sizing and product questions
  • Material and fit clarification
  • Cart hesitation and conversion blockers

Post-Purchase Support

  • WISMO (“Where is my order?”)
  • Tracking updates and shipping delays
  • Refunds, returns, and exchanges

Live Chat

  • Sub-60-second responses
  • Real-time issue resolution by coordination
  • Reduced friction at checkout

Disputes & Operations

  • Chargeback and dispute resolution
  •  Evidence gathering and professional responses
  • Revenue loss reduction and account health protection
  • Marketplace message handling (Amazon, Walmart)

Escalation Management

  • ~90% of tickets resolved independently
  • Complex cases (VIPs, legal threats, PR risks) flagged and escalated immediatel
  • Clear escalation paths with zero guesswork

Case Studies

Amazon Marketplace Management
From Concept To Market:
We Engineer Projects For Superior Performance
+28.5% YoY
Units Sold
38.2% to 32.2%
ACoS reduced
Google Ads - PPC
Logistics - Supply Chain
Marketplace Management - Amazon
From Concept To Market:
We Engineer Projects For Superior Performance
+28.5% YoY
Units Sold
38.2% to 32.2%
ACoS reduced
From Concept To Market:
We Engineer Projects For Superior Performance
+287%
Revenue Growth
+163%
ROAS Improvement
From Concept To Market:
We Engineer Projects For Superior Performance
$15M+
Value Reconciled
4,000+
Invoices Processed
From Concept To Market:
We Engineer Projects For Superior Performance
+388%
Revenue Growth
+465%
Units Sold Growth

How We Onboard

No 50-page manuals. Brand voice is learned by doing.

Access to your helpdesk, macros, tags, and workflows.

Your team handles live tickets while we observe and understand the “why” behind every response.

We answer tickets while you watch. Feedback happens in real time until the voice is right.

Keys are transferred. Your team moves to weekly check-ins and reporting.

Stop Apologizing for Slow Replies!

Your customers expect fast, accurate answers. Deliver them without burning out your internal team or sacrificing brand quality.